Marta Arias in Colloquium on Consumer Law
At the end of October, Universidad de Chile organized the colloquium «Last reform to the consumer rights protection law», where participated as panelists Jaime Lorenzini, Partner and consultant at Lorenzini Twyman Castillo Pohl – Abogados Consultores; Agustín Barroilhet, Director of the Department of Economic Law; Francisca Barrientos, Deputy Director of the National Consumer Service (Sernac); and our Senior Associate, Marta Arias.
«All the exhibitors are well known and have extensive experience in consumer law, which allowed to have different points of view and approaches thanks to the diverse practical professional experience of each one, providing great value to the exhibitions and allowed that the subsequent debate would be dynamic and enriching, «said Paulina Gálvez, associate of Baraona Marshall & Cia. who attended the conference.
Marta Arias focused her presentation on the new Voluntary Procedure for the Protection of the Collective or Diffuse Interest of Consumers, which replaces what is now called Collective Mediation. Along with highlighting the advantages of legal recognition of these procedures, she highlighted aspects that still need to be perfected to ensure that will allow suppliers and consumers to reach important agreements, without the need for a trial, under a procedure that grants guarantees and certainties to the parties that participate in it, surpassing this way, the biggest defect that the collective mediations present as a result of their lack of regulation. In her presentation, she assured that «with regulation, a large number of questions that collective mediations presented are eliminated».